Returns & Exchanges
At OREO, we strive to ensure every cookie arrives in perfect condition; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that are damaged or incorrect. Please contact our support team within 14 days of delivery to resolve any issues with your order.
Contact Support
Reach out to our customer service team via email with your order number and a brief explanation of the issue.
Provide Proof
Attach clear photos of the damaged packaging or the incorrect items received to help us process your claim faster.
Verification
Our quality assurance team will review your request within 48 hours to confirm the eligibility for a refund or replacement.
Resolution
Once approved, we will ship a fresh batch of cookies to your door at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing